30-Day Limited Returns

Eligible items may be returned within 30 days of delivery only if all conditions below are met:

• Item is unused, unworn, and in original condition

• Original packaging is intact

• No signs of wear, damage, alteration, or oxidation

• Return request is approved in advance

Returns that do not meet these conditions will not be accepted.

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Exclusions

The following are not eligible for return:

• Worn, used, or altered items

• Items damaged by end customers
  

• Clearance or final sale items

• Dropshipping orders fulfilled to end customers without prior approval 

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Refund Method

Approved returns may result in:

• Store credit, or

• Refund to original payment method (Not included shipping fee)

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Return Shipping & Fees

• Buyer is responsible for all return shipping costs

• Original shipping fees are non-refundable

• Returned items must be shipped using a trackable and insured service

• No restocking fee applies 

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Inspection

All returned items are subject to inspection upon receipt.
Returns that fail inspection may be rejected or partially refunded.

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International Orders

• Customs duties, taxes, and shipping fees are non-refundable

• Refused or undeliverable shipments are not eligible for refunds

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Return Authorization Required

All returns require prior written authorization.
Unauthorized returns will not be accepted.

 

Our Return Address:

Cyan Star LLC
9630 Bruceville Rd
Suite 106 #312
Elk Grove, CA 95757
United States